At SbaNepal LLC, we want to ensure that you have a memorable and enjoyable experience. However, we understand that sometimes plans change. This Refund Policy outlines the terms under which we process refunds for bookings and services.
1. Refund Eligibility
Refund eligibility is determined based on the timing of your cancellation or modification request. The following conditions apply:
Full Refund: You are eligible for a full refund if you cancel your booking at least 30 days before the scheduled departure date.
Partial Refund: If you cancel between 15-29 days before the departure date, you may be eligible for a 50% refund of the total booking amount.
No Refund: If you cancel your booking within 14 days of the scheduled departure date, unfortunately, no refund will be provided.
2. How to Request a Refund
To request a refund, please contact us by email at [email protected] or by phone at +1 971-222-2186. Include your booking reference number, name, and the reason for cancellation.
Once your request is received, we will confirm your eligibility for a refund and process the refund accordingly. Refunds will be issued to the original payment method used at the time of booking.
3. Non-Refundable Fees
Please note that the following charges are non-refundable:
Any fees paid for permits, visas, or other third-party services
Processing fees or charges incurred during payment processing
Hotel reservations, airline tickets, and other travel-related services that are subject to third-party cancellation policies
4. Cancellations Due to External Factors
In the event of a tour cancellation or rescheduling due to unforeseen circumstances, such as natural disasters, political unrest, or government-imposed travel restrictions, we will offer the following options:
A full refund of any payments made, or
The option to reschedule your tour for a future date, subject to availability.
5. Health and Safety Cancellations
If you are unable to travel due to a medical condition or health-related issues, please provide a doctor’s note or relevant medical documentation. We will assess the situation and may offer you a partial refund or the ability to reschedule your booking.
6. Modifications to the Refund Policy
SbaNepal LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated to you and reflected on our website. The date of the most recent update will be indicated at the bottom of this page.
7. Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact us at:
SbaNepal LLC
502 SW 3rd Ave, Portland, OR 97204, USA
Email: [email protected]
Phone: +1 971-222-2186
Last Updated: February 6, 2025